Complaints Procedure

Our unwavering dedication is focused on providing top-tier services at the utmost level of excellence. We maintain a relentless ambition and unwavering commitment to continually assess and enhance the experience of our valued customers.

​

Your insights and suggestions on how we can further enhance our services are highly encouraged and greatly appreciated. Please don't hesitate to share your feedback with us; we eagerly await your valuable input!

​

In the event that any aspect of your experience with us falls short of your expectations, we genuinely value your feedback. Your opinion holds significant importance, as it empowers us to not only address any issues promptly but also to influence the trajectory of our company's future.

​

We welcome your thoughts, no matter how minor or significant they may seem. To share your feedback with us, kindly send an email to info@redridgeservices.co.uk with your comments. Your voice is pivotal in helping us refine and improve our services.

​

Still Not Happy?

​

Dissatisfied with our resolution? If your concerns persist, you have the option to escalate your complaint to the Property Investors Mediation Service (PIMS).

Should you remain unsatisfied with our response or experience a lack of communication from us, you have the right to request PIMS' involvement. PIMS operates independently and offers mediation and redress services specifically designed for property investors and property entrepreneurs like yourself.

​

To initiate a complaint, please visit www.thepims.co.uk.